faqs

"Once an order is placed, we are unable to alter or cancel it at this time. Because we enforce a strict no-returns policy for change of mind, please review your cart carefully before completing your purchase. If an item arrives damaged or defective, please contact our support team immediately so we can make it right."

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship EXCLUSIVELY to the United States.

"Our standard delivery process takes roughly 4 to 10 business days total. This includes a processing and handling window of 1 to 3 business days by our vendors, followed by an estimated domestic transit time of 3 to 7 business days via standard carriers. We ship exclusively within the United States, and standard shipping is completely free."

"Due to the nature of our products, we operate on a strict no-returns and no-exchanges policy for change of mind. However, if your order arrives damaged, defective, or incorrect, please reach out to us immediately at support@fragffiti.com with your order number and a photo of the item. We will gladly evaluate the issue and arrange a replacement or refund for you."

Refunds are processed within 7 days from when we receive the item(s).